director, reputation management


Description:Risk Director, Reputation Management

Classification: Exempt

Date: June 2018

About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

To match the signature style and passion of Target’s distinctive and beloved retail brand, Target Legal Affairs is a dynamic and deeply knowledgeable team of legal pros, each with valuable expertise from several disciplines. Whether specializing in government affairs, policy, risk management, regulatory compliance, ethics or employee and labor relations, this team advocates for Target and its business plans in communities across the nation and works across the entire company to provide internal clients with cohesive guidance. We are committed to being internal experts to both internal and external entities on key issues that affect Target’s ability to productively do business. We focus on defining, investigating, anticipating and ultimately mitigating risk in all its forms. We apply our grasp of brand law by overseeing, maintaining and ensuring correct, consistent and authorized use of Target’s signature Bullseye logo, assets and other trademarked material. We help protect Target and its subsidiaries by applying our comprehensive understanding and interpretation of the laws that govern our stores, distribution centers and corporate locations. Here, you’ll enjoy working autonomously with a healthy work-life balance. Your passion for learning the business and building relationships with the senior leaders and key business partners that you support will be key to tackling the ever-changing legal challenges we face in a dynamic and fast-paced retail landscape. From brand and patent law to contract development and negotiations, you’ll be challenged and gratified by a role with Target Legal Affairs.

A role in Reputation Management means you will help facilitate the company’s holistic enterprise response program, lead reputation issues management, and develop the company’s risk exercise program.

As Risk Director, Reputation Management, you will lead and develop the Reputation Management  program, the framework for how the company responds to materialized risk events, and the Reputation & Risk governance structure. You will be responsible for providing strategic direction to company leaders and facilitating assessment of potential and materialized reputation risks across the company. You will  create and execute management plans to prepare for, respond to and recover from reputation risk challenges.  You will initiate and sustain productive engagement and relationships with senior leaders on areas of reputation risk across the company and provide risk analysis in a number of company-wide forums and projects. Your responsibilities include maintaining a comprehensive portfolio of reputation risks by gathering, aggregating and translating information from internal and external sources senior leaders, and directing escalation activity. You will lead scenario planning workshops and risk assessments with senior leaders. You will develop and guide the company’s coordinated risk exercise program, and help develop new company best practices related to risk stakeholder engagement, metrics and indicator use. And you will work closely with cross-functional leadership to design and continuously recommend and implement improvements to the Reputation & Risk process and Reputation Management framework.

Job duties may change at any time due to business needs.

About you:
B.A/B.S degree
Minimum 7-10 years of directly related related experience in issues management, crisis management, communications, reputation management, public policy
Excellent written, oral and facilitation communication skills
Highly organized, able to work in a fast-paced environment and handle multiple issues and tasks at the same time
Experience leading cross-functional teams and efforts in high pressure situations and collaborating across departments and teams
Drives for results and manage execution: coordinate, prioritize, establish goals, ensure timelines are being met and use resources
Demonstrated creative problem solving skills with strong leadership skills

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